Troubleshooting

Live

Specific problems and their fixes.

When something isn't working, start here. Each entry describes the symptom, explains what's happening, and gives the fix or the escalation path.

This page is being written.

The structure is fixed. The prose is being drafted from the source material and reviewed by HeartChain Labs before publication. If you need this information urgently, email docs@heartbadge.com .

What this page will cover

Badge won't scan
Activation email didn't arrive
Balance looks wrong
Transfer didn't go through
HRTB tier didn't update as expected
Lost access to email or 2FA device