Contact

Most member questions are best answered by the program that issued your badge — they know their events, their rewards configuration, and their members. For protocol-level issues, HeartChain Labs is the right contact.

Program support

Contact the program that issued your badge first. Their support information is shown on your badge card and in any activation email. Program staff can resolve issues with events, rewards, and membership tiers.

HeartChain Labs support

For protocol-level issues — activation failures, wallet errors, account recovery, or security concerns — email support@heartbadge.com. Include your HeartBadge ID (safe to share) and a description of the issue. Response times are listed on the status page.

Security issues

For suspected account compromise or security vulnerabilities, email security@heartbadge.com. See Responsible Disclosure for vulnerability reports.

Documentation

Something wrong, unclear, or missing in these docs? Email docs@heartbadge.com. Feedback on the docs directly shapes what we write next.